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Privacy Policy

1. Introduction

This Privacy Policy explains how MyVOC collects, uses, stores, and protects your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs). By accessing or using our website, digital VOC card, or related services (“Services”), you agree to this Privacy Policy.

2. Information We Collect

We collect personal and business information necessary to provide our digital competency verification services.

2.1 Personal Information

This may include:

  • Your name
  • Email address
  • Phone number
  • Date of birth
  • Employment details
  • Competency and training records
  • VOCs issued by businesses
  • Digital wallet card identifiers
  • Account login details

2.2 Business Information

For business users, we may collect:

  • Company name
  • ABN/ACN
  • Contact details
  • Staff and verifier information
  • Competency lists and issued VOCs

2.3 Automatically Collected Information

We may collect:

  • Usage data (pages visited, time spent on platform)
  • Device information
  • IP address
  • Cookies and tracking data

2.4 Sensitive Information

We do not intentionally collect sensitive information unless required for verification and with your explicit consent.

3. How We Use Your Information

We use the information we collect to:

  • Create and manage user accounts
  • Issue, store, and display VOCs
  • Verify worker competencies
  • Improve, maintain, and customise our Services
  • Provide customer support
  • Ensure security and prevent fraud
  • Comply with Australian laws and workplace regulations
  • Notify you of updates, changes, or important account information

We do not sell personal information to third parties.

4. How VOC Data Is Handled

4.1 Worker Rights

Workers own their competency record and may:

  • View their VOCs
  • Share them via their digital card
  • Request correction of incorrect entries
  • Request deletion (except where workplace laws require retention)

4.2 Business Responsibility

Businesses issuing a VOC are responsible for:

  • Accuracy of competency assessments
  • Validity and legitimacy of issued VOCs
  • Ensuring the worker has been properly assessed

MyVOC does not verify competency itself.

5. Sharing Your Information

We only disclose personal information where necessary, including:

5.1 With Your Consent

When you share your digital card with an employer or worksite.

5.2 With Service Providers

For functions such as:

  • Hosting and infrastructure
  • Digital wallet integration
  • Data security and analytics

These providers are bound by confidentiality agreements.

5.3 Legal Obligations

We may disclose information if required by:

  • Australian law
  • A court order
  • Workplace health and safety regulations

We do not share your data overseas unless required for secure hosting or integrations, and only with appropriate safeguards.

6. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of stored and transmitted data
  • Secure authentication and access controls
  • Regular security monitoring and maintenance
  • Tamper-resistant VOC entries

While we take all reasonable steps to protect data, no system is 100% secure.

7. Data Storage and Retention

We retain personal information for as long as required to:

  • Provide our Services
  • Maintain compliance with Australian law
  • Resolve disputes
  • Support auditing and verification needs

Workers may request deletion of their account unless prevented by legal obligations.

8. Access and Correction

You have the right to:

  • Access the personal information we hold about you
  • Request corrections if information is inaccurate or incomplete

Requests can be made via our contact details below. Identity verification may be required.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve user experience
  • Analyse usage patterns
  • Enable platform functionality

You may disable cookies in your browser settings, but some features may not function properly.

10. Third-Party Links

Our Services may contain links to external websites. We are not responsible for the privacy practices of these websites.

11. Children’s Privacy

Our Services are not intended for individuals under 16 years old without parental consent. We do not knowingly collect data from children without appropriate authorisation.

12. Changes to This Privacy Policy

We may update this policy occasionally. Updated versions will be published on our website. Continued use of our Services constitutes acceptance of the updated policy.

13. Contact Us

For any questions regarding this Privacy Policy or your personal information, please contact: